Employment

Open Positions

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Internal mobility is a top priority at Schneider Electric. If you’re looking for your next step up or want to try something new, applying for an internal job posting can help you further develop your career. Every day, we empower employees to achieve more and experience exciting careers. This is your opportunity to take control of your own career and move in the direction you want to go. 

General Summary

The Customer Care Representative’s primary focus is to provide sales support for External Customers and Outside Sales personnel.  They are also responsible for coordinating the resolution of sales related issues with Accounting, Marketing, Materials, Technical Services and Repair.

 

Essential Job Functions and Responsibilities

  1. Provide routine business and technical support to Channel Partners and Customers.
  2. Perform administrative functions that include, but are not limited to, order entry, order confirmation, filing and assisting Outside Sales with Special Pricing and Promotion issues.
  3. Produce reports as requested by other Sales personnel (Outside or Inside), e.g. Channel Partner Bookings, Open Orders Report, Backlog Report.
  4. Participate with District and Area Sales Managers in customer visits and meetings as required.
  5. Ability to use independent judgment and discretion when dealing with customers and handling internal projects.
  6. Ability to lead sales project as required.
  7. Train and mentor other Customer Care personnel in the proper procedures for processing customer orders.
  8. Subject matter expert in Pro-face’s business systems as they relate to order processing.
  9. Additional duties as assigned by Manager.

Knowledge, Skills and Abilities

  1. An Associates Degree in business or equivalent work experience in customer service or inside sales.
  2. Solid verbal and written communication skills to effectively interact with customers and co-workers.
  3. Excellent interpersonal skills, using courtesy and tact, when interacting with customers and co-workers.
  4. Ability to pay close attention to detail while handling several project/tasks concurrently.
  5. Intermediate skill level with MS Word, Excel, Adobe, e-mail and business systems.
  6. Ability to learn new software quickly.
  7. In-depth familiarity of Pro-face’s or equivalent business and CRM systems.

Care. Connect. Challenge. Commit.

Our values define our company. Who we are, our customer approach, how we do business, what it’s like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let’s make the most of your energy.


Technical Support Specialist - 002FJ2- United States-Michigan-Ann Arbor - Full-time

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General Summary

Under limited supervision, provides support and services to customers, Pro-face Sales personnel and field Sales Application Engineers via email, telephone and on-site visits.  This support will include IPC/HMI hardware and firmware as well as application software.  Provides programming services, technical guidance and classroom training for customers as needed.

 

Essential Job Functions and Responsibilities

  1. Provides telephone support and/or service for customers concerning hardware, firmware, software, interfaces, configurations and applications.
  2. Provides occasional on-site support, including training or service of products at customer locations (<10%).
  3. Researches customer problems and issues with other departments including Marketing.
  4. Review technical manuals and bulletins for accuracy and content.  Provides feedback to Marketing on any updates or corrections.
  5. Writes and publishes application notes, industry papers and customer support documentation.
  6. Provides customer feedback on current and future products to Marketing.
  7. Assist customers in the development of custom application code.
  8. Diagnose problems and make recommendations to allow customers to achieve their desired application goals.
  9. Additional duties as assigned by Manager.

Supplemental Job Functions

  1. Occasional overnight travel may be required
  2. Occasional assignment to a large project or high profile customer.
  3. Participation on teams, meetings and committees where customer input is required.

Knowledge, Skills and Abilities

  1. Bachelor’s degree in Computer Science, Electronic Engineering or Electrical Engineering or equivalent job related experience and knowledge in the electronic or computer fields.
  2. Strong interpersonal and oral and written communication skills.  Ability to interact effectively with all levels of company employees and external customers.
  3. Knowledge of computer trouble shooting techniques and project multi-tasking is required.
  4. Experience with the use and troubleshooting of personal computer and network systems.  Theoretical understanding of databases, spreadsheets, word processing software packages, business graphics and communication software.
  5. Previous experience assisting with individual and group training relating to computer systems, software and their usage.
  6. Qualification for a passport and ability to travel are required.
  7. Knowledge of Pro-face and/or competitors’ products and Allen Bradley PLCs would be a plus.
  8. Requires lifting and moving of equipment weighing up to 60 pounds.

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