Support
Support Center Update
We are in the process of upgrading our Support Center and will be launching a new support center interface shortly. During this transition, please submit any and all support inquiries to support@profaceamerica.com. We do apologize for any inconvenience, but we assure you that this transition will not affect our ability to continue to provide quality customer support to our valued customers. If your matter is urgent, you may also call our Customer Care group at 800-289-9266. Thank you for your cooperation during this period.
Welcome to the Customer Care Center
Throughout its history, Pro-face/Xycom has prided itself on its ability to back its products with strong warranty, product repair, and training programs.
International Customer Service For Pro-face/Xycom Brand Products
For international support of Xycom brand products, customer service and repairs outside of North America, Pro-face has two additional service centers; Pro-face Japan (Digital Electronics Corporation), and Pro-face Germany (Pro-face Deutschland GmbH). Please contact North American Customer Service for additional information, or contact these international locations directly from our Global Support page.
Application Support Phone Number
In an effort to provide our customers Prompt service on ordering products, requesting a return material authorization number (RMA), and application support, Pro-face is implementing a new phone number that guarantees quick responses to support requests. You can reach the Application Support Center at 800-289-9266. The Application Support Center is open during normal business hours, Eastern time.
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