Support Inquiry Submission Form

Please use this form to submit an inquiry into our database. Upon receipt of your inquiry, you will receive an email confirmation with a Case Number. If you submit your inquiry within our support business hours (8AM to 6PM EST), you can expect to receive a response within 4 to 8 hours. Otherwise on the next business day.

Customer Support Submission Form

* Required fields.

Contact Name *:

Company*:

Phone*:

Email*:

Type*:

Subject*:

Description*:

Product*:

Category*:

Sub-Category:

Serial Number:

Setup for Self-Service:

Setup for Self-Service

If you would like to have your account setup for Self-Service so that you can view your Case History in the future, check here. If you are already setup for Self-Service, click here to login to the Self-Service Portal.

FTP Instructions

If you have a file attachment to send to us, please click on this link and download our FTP Utility, which contains instructions for uploading the file to us. Everything you need is contained within this file. (Offered as an executable or zipped version).

Download EXE version
Download ZIP version

Pro-face 750 North Maple Road Saline, MI 48176-1292 Phone: 1-800-289-9266 Email: customercare@profaceamerica.com
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